Refund policy
Returns (Physical Products – if applicable)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at queenofbudgeting@outlook.com.
Returns must be sent to the following address:
[INSERT RETURN ADDRESS]
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at queenofbudgeting@outlook.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
Exchanges
The fastest way to ensure you receive the item you want is to return the item you have (if eligible) and make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the item remains unused, with tags, and in its original packaging.
Refunds (Physical Products)
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at queenofbudgeting@outlook.com.
Digital Products Refund & Delivery Policy
Digital Product Delivery
All products sold in this store are digital downloads (PDF files) unless otherwise stated.
After completing your purchase, the download link is delivered instantly to the email address provided at checkout and/or available on the order confirmation page.
No-Refund Policy for Digital Products
Due to the nature of digital products, all digital product sales are final. Once a digital file has been delivered or accessed, we do not offer refunds, exchanges, or cancellations.
Download Issues
If you experience any difficulty accessing or downloading your file, please contact queenofbudgeting@outlook.com, and we will gladly assist you or resend the file.
Unauthorized Refund Requests
- Refunds will not be issued for:
- Change of mind
- Accidental purchases
- Failure to read the product description
- Claims made after successful delivery of the file
Fraud and Abuse
Any attempt to falsely claim non-delivery or abuse the refund system may result in denial of service and reporting to the payment provider with proof of delivery.
By completing a purchase, you agree to this Refund Policy.